Young Adult Services Assistant Program Manager
Description:
POSITION SUMMARY:
Working in conjunction with the Program Manager, Senior Vice President/CFO, the Controller, Money Management Coordinator and DMHAS staff, the Assistant Program Manager helps manage the Money Management positions; is responsible for the training and direct and indirect supervision of the Money Management staff, specifically the YAS-Housing Coordinators, coordinates and may provide training of support personnel in tasks related to the work of the field staff; at time may function as liaison with all the state operated facilities. The position should be able to carry out a range of professional financial assignments and support the Money Management Program Coordinator and Money Management Assistant. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
- Direct supervision of YAS-Housing Coordinators, assist with supervision of both DCMM staff and various YAS program staff and other Money Management direct staff which includes, but is not limited to providing individual supervision to all money managers in region;
- Coverage of various LMHA on site locations statewide based on staffing patterns and potentially changing contract needs
- Maintains familiarity and understanding of contract requirements related to the daily performance of Money Management/Young Adult activities;
- The Assistant Program Manager is responsible for acting as primary point of contact for the YAS Housing Coordinator position portion of the programs;
- Ability to multi task and prioritize in order to ensure services are being provided and inquiries are being responded to and fully resolved;
- Coordinate training, coverage, and facilitate meetings with staff to ensure a standard of service provision and quality of care;
- Approve fund requests when necessary, ensuring that the request is complete, authorized and in compliance with Social Security guidelines, Money Management standards and YAS program guidelines, as well as meeting ABH processing guidelines;
- Oversee and review reports requested by Social Security Administration or any other Federal or State agency;
- Perform periodic internal audits of documents and files at the offsite locations to ensure policy and procedures are being followed.
- Assist in program implementation and program changes;
- Provide support with audits and audit requests for information;
- Assist with preparation of reports for Social Security Administration;
- Conduct Quality Assurance ensuring all policies and procedures for ABH®, Social Security, and State of CT Money Management and YAS programs are being followed;
- Monitors ongoing staff requirements and training needs and communicate any areas in need to the Program manager;
- Ensures that all staff are trained and certified in required areas, including HIPAA;
- Develops a training and orientation schedule and monitor progress for new staff and set up ongoing training for all staff;
- Reports to the Program Manager, Sr. Vice President/CFO any issues related to an individual staff member’s job performance that may urgently impact the ability to fulfill contract requirements;
- Assist in program implementation and program changes;
- Reviews data, specifically as it relates to the functions of the Money Management/YAS program, to monitor activities related to contract performance standards;
- Foster a team environment, including providing coverage as needed for other members of the team;
- Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
- Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
- Performs other tasks/responsibilities as required to support the business operations;
- Provide feedback to Money Management staff regarding direct services to clients referred for assistance in the management of their funds, including assessment of money management needs, supportive contacts to develop and revise budgets, problem-solving around financial conflicts and the disbursement of funds;
- Demonstrates basic therapeutic communication skills for clients who are referred to the YAS/Money Management Program;
- Works with YAS/Money Management staff to collaborate with clients, referring clinicians, families, conservators and landlords, as deemed appropriate, to assist in formulating and updating money management plans that address changing needs and goals over time;
- Maintains considerable knowledge of the types of financial assistance programs available, criteria for eligibility, and ways to access these resources;
- Collaborates with the ABH Finance Department to meet daily banking and accounting requirements, and to respond to periodic audits of program records;
- Develops and maintains positive working relationships with clients, families, colleagues, human service providers, and others to facilitate collaboration;
SUPERVISORY DUTIES AND RESPONSIBLITIES:
Responsible for support in supervision/management of staff assigned. This includes; but is not limited to establishing and maintaining a working environment conducive to positive morale and teamwork; recruit and hire qualified employees; provide orientation and on-the-job training for staff. Review and approve all applicable timesheets. Oversee the daily responsibilities of direct reports to ensure that ABH® policies and procedures are being followed and the program/department goals are being met. Provide year-round feedback to employees, coaching, and training resources and support as necessary. Refer performance concerns/issues to next level Manager & Human Resources Department for advice, next steps and appropriate action. Complete timely staff performance evaluations outlining clearly defining goals/expectations, secure applicable signatures/approvals and process paperwork.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in Human Services or related field, with experience in behavioral health disorders or comparable experience;
- 3 – 5 years of demonstrated work experience in the supervision of staff for effective and efficient service delivery;
- Experience with community mental health and substance abuse treatment services;
- Any health related requirements by Facility/Providers must be fulfilled:
- Experience with public sector work and/or State agencies
KNOWLEDGE/SKILLS/ABILITIES:
- Ability to work independently as well as in a team environment, have superior organizational skills and demonstrated experience in communicating at all levels;
- Proven ability to develop and sustain a high level of customer satisfaction;
- Proven ability to work on multiple projects simultaneously and multi task as necessary to meet deadline;
- Detail oriented a must;
- Ability to work well with all levels of staff and guests;
- Ability to identify problems/issues, troubleshoot and resolve in a timely manner;
- Excellent interpersonal skills;
- Ability to manage shifting priorities when necessary;
- Demonstrated leadership, organization and planning skills;
- Knowledge of substance abuse and mental health services;
- Knowledge of community resources in the local region;
- Knowledge of cultural diversity, engagement and ethics;
- Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
- Strong written and verbal communication skills required.
We are an Equal Opportunity Employer.
« Return to the main Employment page.
| 
| 
Share
