Lead Case Manager



To provide and coordinate a full array of outreach based services for clients in the DMHAS / ABH® Behavioral Health Recovery Program who have mental health or co-occurring disorders. The primary goals of the program are to improve clinical linkages from one level of care to another. Provide holistic services to maximize the likelihood of client success. Decrease the ineffective use of acute treatment services. Ensure successful client treatment outcomes. Ensure the client receives quality treatment services in an appropriate treatment setting. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.


  • Provide full array of case management services to adults with primary mental health and/or co-occurring disorder, including services that assist clients in obtaining basic supports needed to improve their likelihood of success in recovery.  Including, but not limited to the following;
    • Linkages with mental health treatment including the Local Mental Health Agencies (LMHA) and affiliates;
    • Outreach and engagement attempts with clients in various community settings, including clients’ home, emergency rooms, shelters, soup kitchens.  Outreach efforts may include attempts to contact clients via visits and /or letters to last known address, phone calls, visits to shelters, soup kitchens, collaboration with DSS, other recovery managers, and visits to treatment agencies;
    • Service planning for non-clinical needs (e.g., housing)
    • Coordination of transportation to treatment and other community support appointments;
    • Transportation to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved;
    • Assistance and advocacy in accessing extant community support services;
    • Assistance in accessing non clinical supports available through the BHRP-Basic program;
    • Face-to-face supportive counseling;
    • Referrals and contacts with culturally relevant organizations and individuals such as the following, as needed, to establish and maintain adequate community supports:
    • Referral to vocational providers, and provide assistance in obtaining employment;
    • Linkage to housing agencies and advocacy with landlords when appropriate
    • Linkage to health care providers;
    • Coordination with probation/parole officers or other legal issues;
    • Provide crisis intervention services and collaborate with hospital emergency departments;
    • Linkages with other appropriate support and treatment services;
    • Collaborate with family members and other natural supports;
    • Provide linkage to interpreter services;
    • Linkages to faith communities (e.g. churches);
    • Provide full array of case management services, including services that guide the course of client treatment through various levels of care.  Including, but not limited to the following:
    • Assessment and referral to the appropriate level of care;
    • Assistance with diverting clients in emergency rooms to more appropriate levels of care.
    • Intake appointment scheduling;
    • Review of treatment history;
    • Possible transportation to appointment;
    • Arrange and attend case coordination meetings with clients and treatment providers to assure that appropriate issues are being addressed in treatment;
    • With the client’s written permission, coordination of case conference meetings for those involved with multiple treatment providers and community supports;
    • Outreach and/or phone contact to acute service providers to participate in treatment and discharge planning with client and provider.
    • Carry a company cell phone during work hours and respond within 30 minutes of initial call;
    • Carry a company issued laptop and jet pack and conduct face to face sessions using the EHR where possible.
    • Provide transportation to clients using personal vehicles;
    • Work out of a regional office and attend regular regional and statewide meetings of all Recovery managers;
    • Adhere to all State and Federal Confidentiality Regulation;
    • Comply and work towards goals established by DMHAS;
    • Maintain internal communications by notifying supervisors with all relevant client or program-based information;
    • Document all case management activities and reports within required time frame and in required format including, but not limited to, documentation of all client related activities into electronic database;
    • Attend all required staff, supervision and training meetings;
    • Maintain hard copy of clients’ records (i.e. ROI) with appropriate documentation and signatures;
    • Function as a team member of a regional and statewide team, including providing as needed coverage for other members of the team;
    • Maintains confidentiality of all client protected health information and adheres to all HIPPA related policies and procedures;
    • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
    • Performs other tasks/responsibilities as required to support the business operations.


  • Bachelor’s degree in Human Services or related field required with a minimum of 4 years work experience in a behavioral health program.  
  • Demonstrated mastery of principles and practices involved in delivering case management services to behavioral health population with primary mental health or  co-occurring disorders required;
  • Compliance with current State of Connecticut and federal health and vaccine requirements;
  • Attends annual Conflict of Interest training.


  • Demonstrated work knowledge of substance abuse, mental health services, community resources in the local region; knowledge of  cultural diversity, engagement, and ethics;
  • Bilingual skills preferred;
  • Must have valid driver’s license, reliable transportation and carry minimum insurance coverage of $100,000/$300,000/$100,000;
  • Must be willing to transport client in personal vehicles;                                                                  
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Strong written and verbal communication skills required.


We are an Equal Opportunity Employer.

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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302