Therapist Adherence Measure (TAM) Call Center
ABH® conducts telephone surveys for families receiving Multi-Systemic Therapy (MST) services in Connecticut, as recommended by the Multi-Systemic Therapy Institute (MSTI).
A sophisticated and state-of-the-art management information system developed by ABH specifically for the TAM Call Center supports calling operations and provides accurate, comprehensive, and timely data and reports on the model’s usage and effectiveness.
ABH currently provides TAM calling services for 45 MST teams in Connecticut, New Mexico, and Washington. In addition, ABH provides calling services to families in Colorado and New Mexico who have completed MST treatment to collect follow up surveys at 6-month and 12-month post discharge intervals.
|Carol A. Veloza, Model Adherence Call Center Supervisor
Phone: (860) 638.5335
Toll-Free Phone: (866) 744-2426
Fax: (860) 638-5571
|Michael J. Williams, LMFT, MST Program Manager
Phone: (860) 704-6436
Successes and Milestones
- ABH became a certified MST call center in 2011
- Today, the Call Center has an 85% capture rate
Q: What are your calling hours?
A: 9 AM to 11 PM EST, Monday – Thursday
Q: Do you have Spanish-speaking interviewers?