Case Management Program Liaison
Description:
POSITION SUMMARY:
The Case Management Program Liaison provides programmatic and administrative support to the ERSC program. This position will represent ABH and the ERSC program in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
This position has two home offices: Willimantic and Norwich
DUTIES AND RESPONSIBILITIES:
- Provide telephone support for ERSC referral calls - ensuring prompt voice response to consumers or providers requesting case management services;
- ERSC admission screenings; Intake and Assignment of Individuals who meet program criteria using the program database and report routinely to Regional Coordinator;
- Distribute Recovery Support Program vouchers;
- Monthly Chart reviews;
- Attend all required staff, supervision and training meetings (held throughout Connecticut);
- Administratively process all case discharges;
- Produce reports as required within established time frames; monthly, quarterly and annual reports such as the Balanced Score Cards, Performance Measures, Agency specific reports, and referral trending
- Administrative coordinate staff schedules for coverage
- Assist with preparation of the agenda and complete minutes for case management staff and advisory council meetings;
- Process monthly provider invoices;
- Monitor Willimantic Outreach Case Manager data and submit reports to Regional Coordinator.
- Perform duties and assignments related to supporting the ERSC Program and maintain familiarity with and understanding of protocols;
- Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
- Performs other tasks/responsibilities as required to support the business operations;
- Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor’s Degree preferred or equivalent experience; Associate’s degree in Drug and Alcohol Rehabilitation Counseling, Human Services or related field required;
- At least 2 years of experience in data/research or in data systems management;
- Compliance with current State of Connecticut and federal health and vaccine requirements;
- Attend annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
- Strong attention to detail; ability to work on multiple tasks and meet deadlines;
- Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
- Excellent data entry skills – input date into various software packages;
- Clear and concise written and verbal communications skills required;
- Outstanding customer service skills;
- Excellent organizational skills;
- Flexibility and ability to manage multiple tasks is essential;
- Valid Connecticut Drivers License; good driving history and reliable transportation;
- Frequent travel required.
We are an Equal Opportunity Employer.
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