Case Management Program Liaison



The Case Management Program Liaison provides programmatic and administrative support to the ERSC program.  This position will represent ABH and the ERSC program in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.

This position has two home offices: Willimantic and Norwich 


  • Provide telephone support for ERSC referral calls - ensuring prompt voice response to consumers or providers requesting case management services; 
  • ERSC admission screenings; Intake and Assignment of Individuals who meet program criteria using the program database and report routinely to Regional Coordinator;
  • Distribute Recovery Support Program vouchers;
  • Monthly Chart reviews;
  • Attend all required staff, supervision and training meetings (held throughout Connecticut);
  • Administratively process all case discharges;
  • Produce reports as required within established time frames; monthly, quarterly and annual reports such as the Balanced Score Cards, Performance Measures, Agency specific reports, and referral trending
  • Administrative coordinate staff schedules for coverage
  •  Assist with preparation of the agenda and complete minutes for case management staff and advisory council meetings;
  • Process monthly provider invoices;
  • Monitor Willimantic Outreach Case Manager data and submit reports to Regional Coordinator.  
  • Perform duties and assignments related to supporting the ERSC Program and maintain familiarity with and understanding of protocols;
  • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
  • Performs other tasks/responsibilities as required to support the business operations;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.


  • Bachelor’s Degree preferred or equivalent experience; Associate’s degree in Drug and Alcohol Rehabilitation Counseling, Human Services or related field required;
  • At least 2 years of experience in data/research or in data systems management;
  • Compliance with current State of Connecticut and federal health and vaccine requirements;
  • Attend annual Conflict of Interest training.


  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Excellent data entry skills – input date into various software packages;
  • Clear and concise written and verbal communications skills required;
  • Outstanding customer service skills;
  • Excellent organizational skills;
  • Flexibility and ability to manage multiple tasks is essential;
  • Valid Connecticut Drivers License; good driving history and reliable transportation;
  • Frequent travel required.


We are an Equal Opportunity Employer.

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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302