Administrative Assistant



The Administrative Assistant position provides administrative and clerical support associated with the Behavioral Health Recovery Program-Clinical and to the ABH Administration Department.  This position supports ABH® and the department in a diverse capacity to ensure that it operates efficiently. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.


  • Performs all front desk responsibilities including but not limited to: welcoming visitors, answering phones, distributing mail and faxes, validating parking tickets, scanning and copying documents, ordering and organizing office and kitchen supplies;
  • Reviews and designates all incoming electronic faxes for BHRP, MSP, WBH, WISE, ECCP, SOR, etc. into their appropriate folders for processing;
  • Enters behavioral health admission reviews from Beacon, SCRC, CVH and CVH Blue Hills daily;
  • Reviews PAES/PAEP claims and submits them to Finance for approval, interacting with Vice President of Programs or clinical designee regarding any authorization questions;
  • Provides telephone support for incoming clinical and customer service calls to maintain performance standards and to ensure prompt voice response to providers requesting level of care verifications, authorization requests, or claims inquiries;
  • Processes all authorization letter batches daily, completes the discharge and appeals system;
  • Manages all Clinical Denial and MD Review files, including creation of Clinical Denial letters to ensure that all the documentation is timely and accurate.  Ensures confidentiality of said information;
  • Performs other tasks/responsibilities as required to support the business operations of the department;
  • Maintains/supports internal communications by notifying supervisors of all the relevant client or program-based information;
  • Attends all required staff, supervision and training meetings;
  • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.


  • Associate degree required or equivalent combination of education, experience and training that provides the required knowledge skills and abilities;
  • 1-3 years of demonstrated work experience in an administrative assistant or related position;
  • Attends annual Conflict of Interest training.


  • Ability to operate standard office equipment, including but not limited to, copiers, calculators, postage and fax machines;
  • Demonstrated experience of being able to type a minimum of 40 w.p.m.;
  • Good organizational and problem-solving skills;
  • Demonstrated knowledge of office administration, planning and records management;
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook), and the internet;
  • Strong written and verbal communication skills required.
  • Cultural Competency.


We are an Equal Opportunity Employer.

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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302