ECCP Program Coordinator

Description:

POSITION SUMMARY:

The Early Childhood Consultation Partnership (ECCP) Program Coordinator will develop and manage quality assurance efforts and coordinate program activities related to the ECCP. The position requires the ability to: work as a team member; organize and manage program activities; to think creatively and strategically; and to evaluate existing processes and implement strategies and supports toward continued quality enhancements. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

Quality Assurance –The ECCP Program Coordinator is responsible for the quality assurance of the ECCP model. Activities may include, but are not limited to:

  • Documents, analyzes and prepares reports on quality assurance indicators;
  • Helps develop analysis tools that help ensure consistent quality adherence to protocol throughout the data entry process.
  • Meets with consultants (either in person or by phone) for data supervision at least monthly but may be as frequent as weekly. Ensures data is entered as intended, and provides oversight and monitoring to program model fidelity and caseload. Note patterns of non-conformity to protocol and discuss with supervisor. 
  • Meets with ABH ECCP Supervisors biweekly to review data of shared consultant caseload
  • Collaborates with ABH ECCP Supervisor for ongoing quality review audits, including cross-walking consultants schedule, service visit schedules, and ECCP Information System (EIS).
  • Tracks activities related to services performed under the OEC contract, including but not limited to: coordinating preferences and planning for FY startups, tracking service start and end dates, monitoring consultant collaboration with other partners (i.e., coach and family engagement), and works closely with ECCP management team to ensure successful resolution of any problems;
  • Coordinate testing of updates to EIS with system administrators and relays information of test outcomes.  Communicates and works to resolve any errors that arise.
  • Conducts quality assurance survey phone calls to service recipients, and notifies consultant’s supervisor of any concerns. Maintains documentation of surveys and ensures random sampling within consultant’s coverage area and across contracts if indicated;

Public Relations- The ECCP Program Coordinator will act as a liaison between the general public and the ECCP, as well as between the ECCP Consultants and the ECCP Program Management ensuring a clear and effective flow of communication that meets the needs of those involved. Activities may include, but are not limited to:

  • Communicates, clearly and consistently with ECCP Consultants; acting as a liaison between consultants and ECCP management while upholding professional standards and supporting the goals of the program and of ABH;

Administrative- The ECCP Program Coordinator is responsible for general administrative tasks related to the smooth operations of the ECCP program.  Activities include, but are not limited to:

  • Provides accurate and quality customer service and information for all inquiries via phone, fax, mail or email;
  • Keep consultants informed statewide, with clear and consistent communication to make sure new and existing policies are being adhered to.
  • Interacts with subcontractors, consultants, caregivers or other administrators to answer questions, prioritize and bring issues to the ABH ECCP Supervisor’s attention as indicated;
  • Write-up of meeting minutes in an agreed format (whether electronically or in hard copy) so that information can be easily discerned and communications are clear. Ensure that a copy is filed appropriately, keeping all minutes together in a file for future reference.
  • Maintaining all internal and external operation, policy and procedure manuals and ensuring consultants have access to these documents.
  • General organization of the ECCP files and records;
  • General administrative duties, preparing mailings, copies, organizing charts, establishing organizational systems and monitoring these, as indicated;
  • Ensures training manuals and materials are properly formatted and printed for use;
  • Provide technical support to consultants when dealing with data system and data entry (using the EIS, ASEBA, and other Microsoft applications).
  • Communicates, organizes and tracks ECCP consultant workflow, projects, and other requirements, as directed by the ECCP Supervisor.
  • Create and track work orders (within ABH as well as among consultant group) from initial request of work order through verifying work order has been completed as intended.
  • Assist in monitoring program expenditures. Responsible for creating purchase order authorization requests, retrieving approval from ECCP Supervisors, ensuring that the expenses are itemized and documented under the correct accounts and also to coordinate internal monthly credit card audits on all program purchases with the accounting department.
  • Maintains confidentiality of all client protected health information and adheres to all HIPAA related    policies and procedures;
  • Attends annual Conflict of Interest; HIPAA training; and any other required training through ABH;
  • Performs other tasks/responsibilities as required to support the business needs of program.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor’s Degree in Health Administration, Business, or Human Services. Will consider work experience as alternative to Bachelor’s Degree;
  • Two to 4 years of training or work experience in business and administrative tasks;
  • Experience with data management and data quality assurance;
  • Exceptional customer service skills;

KNOWLEDGE/SKILLS/ABILITIES:

  • Strong written and verbal communication skills required in English; including the ability to write clear guidelines and procedures to include manuals.
  • Demonstrated ability to work on multiple tasks, articulate goals, identify problems, assess implications, anticipate consequences, provide resolution, and meet deadlines;
  • Ability to communicate technical information to non-technical audiences.
  • Demonstrated ability to manage various data collection methodologies, information analyses, and produce clear reports;
  • Understanding principles of data management, quality assurance and quality control;
  • Ability to travel as required;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); knowledge of HTML.
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.

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We are an Equal Opportunity Employer.


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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302