FEMA CCP Program Coordinator



The Program Coordinator provides and coordinates a full array of services in the DMHAS FEMA (Federal Emergency Management Agency) COACH (COVID Assistance for Community Health) Program. The primary goals of the program include:

Locally based ‘crisis counselors’ (aka Coaches), using the CCP (Crisis Counseling Assistance and Training Program) model which is based on responding to natural disasters, will assist homeless / housing unstable individuals throughout the state with short-term crisis stabilization services. The model is strengths-based, anonymous, outreach-oriented, culturally aware and conducted in non-traditional settings designed to strengthen linkages with existing community supports systems.  

 The ABH Program Coordinator is to provide management and oversite of the short-term crisis counseling assistance and training program working with individuals experiencing homelessness / housing instability throughout the state.  This includes coordinating with the crisis counselors and team leads employed by six (6) agencies throughout the state. 

 The Program Coordinator will make sure that staff are providing and documenting outreach-oriented interventions maintaining fidelity to the CCP model, which requires; 1) brief contacts 2) educational or information contacts 3) individual or group crisis counseling encounters 4) assessment, referral and resource linkages 5) community support and networking and 6) public education including distribution of educational material.


Provide full array of Program Coordinator services, including managing, coordinating and monitoring the COACH program crisis counselor staff providing services to homeless or housing unstable individuals.   Duties may include:


  • Lead coordinator for the state homeless COACH response and the main point of contact with DMHAS related to COACH;
  • Represent COACH homeless program at high-level meetings within the community and other state leadership meeting as requested by DMHAS;
  • Oversees staffing, training, reporting, data analysis and fiscal monitoring related to the COACH homeless program;
  • This will include working with agencies (e.g. PNPs) providing COACH crisis counselors via group and / or individual meetings;
  • Work with other agencies (e.g. CANs, homeless shelters) to ensure coordination of COACH homeless response;
  • Coordinate regular program wide staff meetings including keeping and disseminating meeting minutes;
  • Track and monitor all fiscal aspects related to the ABH sub-contract with the six agencies providing Crisis Counselors.  This includes monitoring invoices, tally-sheets and any other items related to fiscal management of the sub-contracted agencies;
  • Carry a cell phone during work hours (8:30 a.m. – 5 p.m.) and respond to any messages within 30 minutes of the message;
  • Abide by all State and Federal Confidentiality Regulations;
  • Comply and work towards goals established by DMHAS and ABH®;
  • Maintain internal and external communications -  notifying contracted supervisors with all relevant program based information;
  • Attend all required staff, supervision and training meetings;
  • Function as a team member of a regional and statewide team, including providing as needed coverage for other members of the team;
  • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Performs other tasks/responsibilities as required to support the business operations.


  • Bachelor’s degree in Human Services or related field, with experience in outreach based service provision;
  • 4 + years of demonstrated working experience working with behavioral health clients preferred
  • At least one year in a supervisory capacity;
  • Possess mastery of the principles and practices involved in delivering outreach based case management services to a behavioral health population.


  • Knowledge of substance abuse and mental health service;
  • Knowledge of community resources in the local region;
  • Knowledge of Cultural Diversity, Engagement and Ethics;
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Strong written and verbal skills required.


We are an Equal Opportunity Employer.

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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302