Network Support II

Description:

POSITION SUMMARY:

The Network Support II investigates and resolves network issues of computers/servers on the ABH® network by performing the following duties:  Responds to inquiries and requests for assistance with the ABH® network.  In conjunction with other Network Support staff identifies problems, troubleshoots and provides advice to assist users.  Coordinates with other IS areas to resolve problems if necessary.  This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

  • Provides network support by responding to inquiries and requests for assistance with the ABH® network;
  • In conjunction with the Help Desk staff, identifies problems, troubleshoots and provides advice to assist users;
  • Coordinates with other IS areas to resolve problems;
  • Installations and maintenance of current and planned hardware and software;
  • Maintains a tape back up library based on criteria provided by Company policy;
  • Performs maintenance, and user support functions, inclusive of stand-alone computer hardware and software support;
  • Maintain system security including user ID's, installation of periodic software or hardware upgrade releases and update, organize, and disseminate any required or requested system information;
  • Develop and maintain fully documented operational and administration procedures;
  • De-install, relocate, and reinstall PC workstations as required;
  • Ensure completion of nightly backup jobs and batch files;
  • Build, configure and administer servers and clients;
  • Maintain, configure and support WSES server for handheld device users;
  • Maintain timely and accurate records using our call management system;
  • Perform hardware preventive maintenance as outlined by ABH specifications;
  • Monitor and maintain the inventory of computers, printers and other peripheral devices by documenting such data as serial numbers, model numbers, brand names, etc.;
  • Provide limited weekend support to offsite users;
  • Maintains confidentiality of all client protected health information and adheres to all HIPPA related reviews, goal setting, etc;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Performs other tasks/responsibilities as required to support the business operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Associate’s Degree preferred or equivalent combination of education and work experience;
  • 2 – 4 years demonstrated work experience in PC and Network Troubleshooting;
  • Working knowledge of MS Office 2003, 2010 and 2016 Windows 7 and 10 and Windows 2003 and 2012 Server;
  • Previous Help Desk and Microsoft Networking Operating Systems experience preferred;
  • Working knowledge of Microsoft Active Directory Administration is helpful;
  • Attends annual Conflict of Interest training.

KNOWLEDGE/SKILLS/ABILITIES:

  • Aptitude to work in a team environment, attain cross-functional collaboration and consensus building;
  • Ability to work in a face-paced environment with changing priorities;
  • Continue to build knowledge in Information Sciences and use innovations learned to make recommendations for improvement to IS system;
  • Demonstrated planning and organizing with a strong customer focus;
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Strong written and verbal communication skills required.

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We are an Equal Opportunity Employer.


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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302