Transportation Scheduler

Description:

2 Full Time Positions

2 Shifts

6:00 a.m. - 2:30 p.m.  and   11:30 a.m. - 8:00 p.m.

Must be flexible to work other hours as needed

 

POSITION SUMMARY:

 The Transportation Scheduler is responsible for using scheduling software to produce daily schedules for School of Origin Transportation Program which is a statewide DCF program. The Transportation Scheduler will monitor routes, transportation provider availability, service levels and other critical statistics to ensure trips are performed in a timely manner, maximizing on time performance. Maintaining internal recordkeeping systems, data changes, cancellations, etc.    This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

  • Organize and route all trips according to most efficient route;
  • Assist transportation providers with problems or issues relating to scheduling;
  • Answer phones and respond to requests and questions;
  • Monitors daily performance via dispatching software;
  • Assign new rides to transportation providers;
  • Record time of departure, destination and expected time of return;
  • Establish and maintain effective communication with all transportation providers;
  • Review schedules and trip reconciliation daily and distribute trips to providers;
  • Ensure trips are assigned promptly and accurately;
  • Identify and recommend improvements in processes and procedures to management;
  • Notes all provider no shows or On-time-performance issues;
  • Reviews routes for optimal performance;
  • Communicate with Management as needed to maximize efficiencies and resolve issues;
  • Manage calls in a professional, systematic and organized manner following departmental guidelines;
  • Prepare reports on all activities occurring during their shifts;
  • Demonstrated ability to work with a minimum of supervision;
  • Flexibility to work other hours as needed;
  • Attends annual Conflict of Interest training;
  • Perform other tasks/responsibilities as required to support the business operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High school diploma or general education degree (GED) required;
  • 2+ years of experience in customer service data entry and tracking software systems a must;

KNOWLEDGE/SKILLS/ABILITIES:

  • Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications;
  • Must be able to demonstrate effective use of scheduling software;
  • Strong data analysis skills;
  • Knowledge of dispatching software; experience with Routing Box preferred;
  • Ability to effectively manage multiple responsibilities while meeting mission critical deadlines;
  • Ability to work effectively in a group setting;
  • Ability to communicate effectively, both orally and in writing;
  • Must quickly adapt to changing the environment;
  • Must be able to work flexible hours, including days, evenings;
  • Must possess the ability to maintain composure when multitasking;

 

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We are an Equal Opportunity Employer.


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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302