Part Time Transportation Dispatcher

Description:

27 1/2 hours per week
Must be flexible to work other hours as needed.

POSITION SUMMARY:

The Transportation Dispatcher is responsible for providing support for School of Origin Transportation Program which is a statewide DCF program. The Transportation Dispatcher will schedule and dispatch drivers to meet all required transports; via the integrated Medi-Routes App.   Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems.   Ability to adjust to last minute changes and work with drivers to schedule emergency pick-up or drop off of new or established students.  As well as cultivate strong relationships to reduce the stress that comes with last minute schedule changes.    This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

  • Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Medi-Route tracking software;
  • Working with Transportation Supervisor to address service issues;
  • Maintains database of students requiring special transportation;
  • Maintain schedules of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed;
  • Oversees the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes.
  • Learning and mastering our transportation scheduling software system (Medi-Route)
  • Answers questions and concerns regarding transportation issues;
  • Preparing and sorting of new student’s paperwork for data entry;
  • Prepare reports on all activities occurring during their shifts;
  • Work hours 2:00 p.m. - 8:00 p.m. with a 1/2 hour unpaid lunch break each day;
  • Flexibility to work other hours as needed;
  • Attends annual Conflict of Interest training;

 EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High school diploma or general education degree (GED) required;
  • 2+ years of experience in customer service data entry and tracking software systems a must;

KNOWLEDGE/SKILLS/ABILITIES:

  • Must have exceptional communication skills and a great customer service attitude at all times;
  • Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software;
  • Accuracy and attention to detail;
  • Ability to work in high pressure situations;
  • Knowledge of grammar and punctuation;
  • Knowledge of transportation software;
  • Learning and mastering our transportation scheduling software system;
  • Must be able to work in a fast paced, environment and be able to meet critical deadlines each day with confidence and a positive attitude
  • Good time management and organizational skills;
  • Demonstrated ability to work with a minimum of supervision Other duties may be assigned;
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Strong written and verbal communication skills required;

 

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We are an Equal Opportunity Employer.


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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302