Case Manager Program Liaison


ABH® is committed to being the Employer of Choice. We were awarded one of the Best Places to Work in Connecticut in 2007 for demonstrating best practices. If your qualifications match these job requirements and you are interested in pursuing this potential position and joining a dynamic company, please apply on-line at include resume, letter of interest and salary requirements/range. 

                 ABH® is an Equal Opportunity Employer


The Case Management Program Liaison provides programmatic and administrative support to the ERSC program.  This position will represent ABH and the ERSC program in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.  The Case Management Program Liaison may also provide outreach based case management services to clients meeting program criteria.  The specific case management duties are listed below.

This position is stationed in Norwich


  • Provide telephone support for ERSC referral calls - ensuring prompt voice response to consumers or providers requesting case management services; 
  • Provide outreach based case management services including but not limited to:
  • Assessment and referral to the appropriate level of care;
  • Arrange and attend case coordination meetings with clients and treatment providers to assure that appropriate issues are being addressed in treatment
  • Service planning for non-clinical needs
  • Assistance with arranging transportation to treatment and other community supports appointments;
  • Transportation to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved using own personal vehicle;
  • Assistance and advocacy in accessing extant community support services;
  • Assistance in accessing urgent and standard Recovery Supports Program supports;
  • Face to face supportive counseling;
  • Distribute Recovery Support Program vouchers;
  • Provide coordination and monitoring of staff when ERSC Regional Coordinator is not available.
  • Monthly Chart reviews;
  • Attend all required staff, supervision and training meetings (held throughout Connecticut);
  • Produce reports as required within established time frames; monthly, quarterly and annual reports such as the Balanced Score Cards, Performance Measures,  Agency specific reports,  and referral trending
  • Coordinate staff schedules for coverage
  •  Assist with preparation of the agenda and complete minutes for case management staff and advisory council meetings;
  • Monitor Willimantic Outreach Case Manager data and submit reports to Regional Coordinator.  
  • Perform duties and assignments related to supporting the ERSC Program and maintain familiarity with and understanding of protocols;
  • Maintains confidentiality of all client protected health information and adheres to all HIPPA related policies and procedures and abides by all State and Federal Confidentiality Regulations;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
  • Comply and work towards goals established by DMHAS and ABH
  • Carry a cell phone during work hours (8 a.m. – 5 p.m.) and respond to any messages within 30 minutes of the message;
  • Performs other tasks/responsibilities as required to support the business operations;


  • Bachelor’s Degree in Human Services or related field preferred
  • At least two years experience working with individuals who have substance abuse or co-occurring diosorders.  
  • Attend annual Conflict of Interest training.


  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Excellent data entry skills – input date into various software packages;
  • Clear and concise written and verbal communications skills required;
  • Outstanding customer service skills;
  • Excellent organizational skills;
  • Flexibility and ability to manage multiple tasks is essential;
  • Valid Connecticut Drivers License; good driving history and reliable transportation;
  • Frequent travel required.


We are an Equal Opportunity Employer.

« Return to the main Employment page.

Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302