Customer Service Representative



ABH® is committed to being the Employer of Choice. We were awarded one of the Best Places to Work in Connecticut in 2007 for demonstrating best practices. If your qualifications match these job requirements and you are interested in pursuing this potential position and joining a dynamic company, please apply on-line at include resume, letter of interest and salary requirements/range. 

                 ABH® is an Equal Opportunity Employer



The Customer Service Representative will coordinate and provide services related to administering the Behavioral Health Home Program including but not limited to, responding to member inquires by phone, mail and email. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.


  • Answers all queued telephone calls and inquiries from members and ensures queued calls are answered within 45 seconds;
  • Respond to specific questions regarding authorization, payments and other issues;
  • Troubleshoot and perform follow up inquiries as required;
  • Provide assisted phone coverage of the Behavioral Health Home Customer Service Line as needed;
  • Coordinate communications with Behavioral Health Home enrollees, their families, legal guardians, and/or designated representatives;
  • Respond to enrollee inquiries in a timely manner;
  • Performs other tasks/responsibilities as required to support the business operations of the department;
  • Maintain internal communications by notifying supervisor with all relevant member or program-based information;
  • Attend all required staff, supervision and training meeting;
  • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Performs other tasks/responsibilities as required to support the business operations.


  • Associates Degree required or equivalent combination of education, experience and training that provides the required knowledge skills and abilities;
  • 1- 2 years customer service experience;
  • Attends annual Conflict of Interest training.


  • Ability to effectively communicate with members;
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Strong written and verbal communication skills required;
  • Cultural Competency.


We are an Equal Opportunity Employer.

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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302