ATR CARE COORDINATOR

Description:

ABH® is committed to being the Employer of Choice. We were awarded one of the Best Places to Work in Connecticut in 2007 for demonstrating best practices. If your qualifications match these job requirements and you are interested in pursuing this potential position and joining a dynamic company, please apply on-line at www.abhct.com. include resume, letter of interest and salary requirements/range. 

                 ABH® is an Equal Opportunity Employer

POSITION SUMMARY:

Provides and coordinates a full array of Care Coordination Services including interviewing, assessment, recovery/service planning, referrals/linkage, outreach, engagement, tracking, recovery/service planning and application processing, interviewing and customer services for clients, portals and Providers/Vendors in the ATR IV Program. This is a federally funded program administered by the Department of Mental Health and Addiction Services to promote recovery in persons with addiction disorders who are over 18 years old and have specific referral sources.  This position may require extensive travel on a daily basis and, a flexible schedule as determined by program needs and or work completed off-site. Individual must comply with Department of Correction, Court Supported Services Division and judicial facilities/agencies protocol to obtain access and clearance to their facilities.  This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

  • Provide client screening, assessment, referral, individualized recovery planning, outreach and engagement, process client requests, verify eligibility, collect and verify contact information and assist clients in obtaining basic supports needed to improve their likelihood of success in recovery. This includes, but not limited to:Assessment, referral, outreach and engagement attempts with clients in various companies setting, including CSSD, DOC, Veterans Centers, FQHCs and other ATR IV Portals agencies;
  • Service planning for non-clinical needs and Recovery Supports (e.g., housing referrals);
  • Assistance and advocacy in accessing existing community support services;
  • Assistance in accessing urgent and standard Basic Needs supports;
  • Orient all clients to their rights as ATR IV participants, explain all ATR IV services available to that client, explain the “client choice” component of the program and inform the client of the six month follow-up Government Performance and Results Act assessment;
  • Work in various agency settings, including ABH®, CSSD, DOC, Veterans Centers, other ATR IV agencies and community facilities;
  • Referrals and contacts with culturally relevant organizations and individuals such as the following, as needed, to establish and maintain adequate community supports:
  • Vocational providers, employers;
  • Housing agencies, landlords;
  • Health care providers;
  • Probation/Parole officers;
  • Crisis intervention services, hospital emergency departments;
  • Other appropriate support and treatment services;
  • Family members and other natural supports;
  • Faith Communities (e.g., churches, etc.);
  • Support the collection of federal and state requred data at intake, discharge, and at six month interverals,  and the client satisfaction survey. These efforts may include attempts to contact clients via visits and/or letters to last known address, phone calls, visits to shelters, soup kitchens, collaboration with DSS, DCF, other professionals and visits to agencies;
  • Attend meetings, trainings and supervision both internally and externally as required by ABH®, ATR IV Program Manager, Care Coordinator Supervisor and DMHAS staff;
  • Comply and work towards goals established by DMHAS and ABH®;
  • Maintain internal communications; notify supervisors with all relevant client or program-based information;
  • Document all client interactions and activities within required timeframe and in required format including documentation of all client related activities into electronic database;
  • Submit data and reports as defined by contract requirements and within required time limits;
  • Foster a team environment, including providing coverage as needed for other members of the team;
  • Ensure the client is properly linked to appropriate recovery support services and levels of care;
  • Create a recovery plan consistent with needs identified in the client assessment and follow up with client to ensure support services have been initiated post assessment;
  • Plan, monitor, and advocate for clients while tracking the client’s progress and making adjustments to services as required;
  • Identify new, unmet needs as they emerge; and provide support and coordination as the client moves through the course of services;
  • Provide an unbiased explanation of the service options to the client to ensure that they can make an informed, individual choice about the service provider(s) that will best meet their needs and personal preferences;
  • Assume primary responsibility for monitoring the completion of federal and state required assessments as necessary into the electronic data system;
  • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
  • Attends annual Conflict of Interest training, HIPAA training and all training required by Program Manager, Care Coordinator Supervisor and/or DMHAS;
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
  • Performs other tasks/responsibilities as required to support the business operations.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor’s or Associate’s degree in Human Services or related field, with 2 - 5 plus years experience with behavioral health disorders;
  • Individual must be able to obtain clearance for access to Department of Correction and Court Support Services Division and judicial facilities/agencies.

KNOWLEDGE/SKILLS/ABILITIES:

  • Knowledge of various substance use disorders and mental illness with an understanding of the nature, process, behaviors and treatment associated with mental illness and substance abuse;
  • Theoretical knowledge of case management technique/ models and the ability to work in a fast-paced environment with competing priorities;
  • Knowledge of client engagement techniques including Motivational Interviewing, understanding of outcome measures required for the individuals being served, including length of stay, number of goals met, continued abstinence, and client satisfaction;
  • Knowledge of local resources including health and behavioral  healthcare providers, employment and job development resources, housing, recovery support, and other resources as needed by the client;
  • Strong attention to detail with an ability to work on multiple tasks, meets deadlines, assimilate information easily and possess excellent organizational skills;
  • Knowledge and proven ability to access community, state and federal resources on a client’s behalf;
  • Knowledge of cultural diversity, engagement and ethics;
  • Knowledge and skill in operating standard office equipment (phone, fax, copier, printer, etc);
  • Must have valid Connecticut driver’s license and a good driving record;
  • Must have reliable transportation, proof of vehicle insurance and must be able to transport client in personal vehicles; must carry minimal insurance coverage of $100/300/100k;
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
  • Strong written and verbal communication skills required.  Bilingual preferred (English/Spanish).

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We are an Equal Opportunity Employer.


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Advanced Behavioral Health, Inc.

213 Court Street
Middletown, CT 06457

Phone: (860) 638-5309
Fax: (860) 638-5302